Cancellation / Refund Policy
Stress-Free Ordering with Our No-Hassle Cancellation / Refund Policy
The last thing you need to worry about is whether or not you can change your mind.
Not in love with what you got? Email us at HereToHelp@MrsAtLastBox.com within 30 days of receiving your item. Our legendary customer support team will make it super easy for you to cancel your order and get a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Once you email us at HereToHelp@MrsAtLastBox.com, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Have any questions about the refund policy? You can always contact us via chat or email at HereToHelp@MrsAtLastBox.com.
Damages and Other Issues
Once you're received your order, please open up the packaging right away and give it a once over. If anything is defective, damaged or if you receive the wrong item, please contact us via chat or email us at HereToHelp@MrsAtLastBox.com so that we can make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned so please get in touch with us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.